{"id":54176,"date":"2024-07-25T15:16:25","date_gmt":"2024-07-25T18:16:25","guid":{"rendered":"https:\/\/evertectrends.com\/?p=54176"},"modified":"2025-08-19T11:00:56","modified_gmt":"2025-08-19T14:00:56","slug":"aplicativo-contemplacao-consorcio-magalu","status":"publish","type":"post","link":"https:\/\/evertectrends.dev.creativetm.co\/pt-br\/aplicativo-contemplacao-consorcio-magalu\/","title":{"rendered":"Cons\u00f3rcio Magalu e Evertec + Sinqia revolucionam atendimento com novo aplicativo de contempla\u00e7\u00e3o"},"content":{"rendered":"\n<p><i><span style=\"font-weight: 400;\">Focada na independ\u00eancia do usu\u00e1rio, novo aplicativo de contempla\u00e7\u00e3o contou com a participa\u00e7\u00e3o de profissionais de UX em sua cria\u00e7\u00e3o para garantir excelente usabilidade e interface amig\u00e1vel aos consorciados de ve\u00edculos<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Em um esfor\u00e7o cont\u00ednuo para modernizar e agilizar os processos internos, em 2023, o <\/span><a href=\"https:\/\/consorciomagalu.com.br\/\"><span style=\"font-weight: 400;\">Cons\u00f3rcio Magalu<\/span><\/a><span style=\"font-weight: 400;\"> implementou uma migra\u00e7\u00e3o de sistema que impactou significativamente o atendimento ao consorciado. Agora, em parceria com a <\/span><span style=\"font-weight: 400;\">Evertec<\/span><span style=\"font-weight: 400;\"> + <\/span><span style=\"font-weight: 400;\">Sinqia<\/span><span style=\"font-weight: 400;\">, traz aos seus consorciados de ve\u00edculos um novo<strong> aplicativo de contempla\u00e7\u00e3o<\/strong> com melhorias na experi\u00eancia e autonomia dos clientes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Anteriormente, a companhia disponibilizava um aplicativo que foi desenvolvido internamente que permitia aos consorciados realizarem processos de autoatendimento, mesmo em locais sem lojas f\u00edsicas ou representantes. Reconhecendo a necessidade de oferecer uma solu\u00e7\u00e3o ainda mais eficiente, o Cons\u00f3rcio Magalu pensou em desenvolver um novo aplicativo. \u201cNosso desafio era criar um novo aplicativo que n\u00e3o apenas substitu\u00edsse o antigo, mas que oferecesse uma experi\u00eancia superior, integrando novas tecnologias e funcionalidades\u201d, comenta Alcione Melo, gerente de cr\u00e9dito e cobran\u00e7a do Cons\u00f3rcio Magalu.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A equipe interna do Cons\u00f3rcio Magalu trabalhou em colabora\u00e7\u00e3o com o time da Evertec + Sinqia para a cria\u00e7\u00e3o de um novo aplicativo de contempla\u00e7\u00e3o com diversas melhorias. \u201cHouve a participa\u00e7\u00e3o ativa de profissionais de UX para garantir excelente usabilidade. Essa parceria foi essencial para criar uma solu\u00e7\u00e3o que atenda perfeitamente \u00e0s necessidades dos clientes do Cons\u00f3rcio Magalu\u201d, explica Vanessa Alpendre, coordenadora de projetos da Evertec + Sinqia. Ap\u00f3s testes e ajustes finais, o novo aplicativo est\u00e1 sendo lan\u00e7ado nesta semana. A ferramenta foi disponibilizada para todos os consorciados contemplados na \u00faltima Assembleia, com comunica\u00e7\u00e3o via CVM.\u00a0<\/span><\/p>\n<h2><b>O novo aplicativo de contempla\u00e7\u00e3o<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">O novo app apresenta uma <strong>interface amig\u00e1vel<\/strong> e um <strong>design mais intuitivo<\/strong> e f\u00e1cil de usar, o que garante uma <strong>melhor experi\u00eancia<\/strong> e maior independ\u00eancia do consorciado. Al\u00e9m disso, a valida\u00e7\u00e3o automatizada, integrada com verifica\u00e7\u00f5es de pesquisa veicular que permite respostas mais \u00e1geis para os clientes. O processo de contempla\u00e7\u00e3o \u00e9 completo e independente para que o cliente realize todas as etapas, diretamente pelo aplicativo, sem a necessidade de se deslocar at\u00e9 uma loja f\u00edsica.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A <strong>redu\u00e7\u00e3o de tempo<\/strong> foi uma das principais mudan\u00e7as. O processo de aprova\u00e7\u00e3o e pagamento, que anteriormente levava em m\u00e9dia sete dias \u00fateis, agora \u00e9 conclu\u00eddo em apenas quatro dias, representando uma redu\u00e7\u00e3o de 57% no tempo total. A facilidade de uso foi aprimorada com a interface intuitiva e as valida\u00e7\u00f5es automatizadas para que o cliente realize todo o processo de forma independente, diretamente de casa. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Al\u00e9m\u00a0<\/span><span style=\"font-weight: 400;\">disso, a integra\u00e7\u00e3o tecnol\u00f3gica com o Serasa PowerCurve \u2013 plataforma e motor de cr\u00e9dito que traz mais agilidade, efici\u00eancia e intelig\u00eancia para o processo de an\u00e1lise e concess\u00e3o \u2013 e a Infocar \u2013 empresa de solu\u00e7\u00f5es tecnol\u00f3gicas focadas em inova\u00e7\u00e3o a partir de uma base de dados veiculares completa \u2013 o que garante uma valida\u00e7\u00e3o robusta e segura dos dados e documentos, minimizando erros e aumentando a efici\u00eancia do processo.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alcione refor\u00e7a que entregar uma experi\u00eancia encantadora e eficiente para os seus consorciados \u00e9 a prioridade do Cons\u00f3rcio Magalu, por isso o investimento em inova\u00e7\u00e3o \u00e9 rotina na empresa. \u201cO novo aplicativo de contempla\u00e7\u00e3o \u00e9 um marco importante nessa jornada, proporcionando autonomia e agilidade para nossos clientes. Nosso foco \u00e9 seguir investindo em solu\u00e7\u00f5es inovadoras e eficientes aos nossos consorciados para manter essa excel\u00eancia\u201d, finaliza.\u00a0<\/span><\/p>\n<p><strong>Saiba como a Evertec + Sinqia pode apoiar a sua administradora! <a href=\"https:\/\/sinqia.com.br\/contato\/\">Fale com um de nossos especialistas<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":54177,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1002],"tags":[1117,742,2420,36,8],"class_list":["post-54176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artigos-evertec","tag-atendimento","tag-consorcio","tag-evertec-pt-br","tag-experiencia-do-cliente","tag-tecnologia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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