{"id":5763,"date":"2023-04-24T15:35:56","date_gmt":"2023-04-24T18:35:56","guid":{"rendered":"https:\/\/sinqia.com.br\/?p=5763"},"modified":"2024-05-17T18:52:20","modified_gmt":"2024-05-17T21:52:20","slug":"atendimento-fundos-previdencia","status":"publish","type":"post","link":"https:\/\/evertectrends.dev.creativetm.co\/pt-br\/atendimento-fundos-previdencia\/","title":{"rendered":"Como otimizar o atendimento dos fundos de Previd\u00eancia?"},"content":{"rendered":"

Uma das preocupa\u00e7\u00f5es centrais das Entidades Fechadas de Previd\u00eancia Complementar (EFPCs) \u00e9 garantir um bom atendimento<\/strong> e experi\u00eancia a seus participantes. Os benefici\u00e1rios, por sua vez, est\u00e3o cada vez mais exigentes no acesso a informa\u00e7\u00f5es transparentes sobre seus investimentos, assim como solu\u00e7\u00f5es mais \u00e1geis, flex\u00edveis e integradas.<\/p>\n

O bom atendimento aos participantes<\/strong> \u00e9 essencial para a sobreviv\u00eancia das EFPCs. Para isso, no entanto, \u00e9 essencial o investimento e compromisso das entidades com uma comunica\u00e7\u00e3o mais clara, multicanal e transparente.<\/p>\n

Transpar\u00eancia de informa\u00e7\u00f5es<\/strong><\/h2>\n

Uma pesquisa do instituto Intelig\u00eancia em Pesquisa e Consultoria Estrat\u00e9gica (Ipec) ilustra bem a urg\u00eancia da necessidade de mais transpar\u00eancia com o participante<\/strong>.<\/p>\n

Segundo o estudo, entre os brasileiros que investem em previd\u00eancia , 61% n\u00e3o sabem se o plano que pagam \u00e9 da modalidade Plano Gerador de Benef\u00edcio Livre (PGBL) ou Vida Gerador de Benef\u00edcio Livre (VGBL).<\/p>\n

O desconhecimento sobre o destino do patrim\u00f4nio \u00e9 preocupante, pois pode representar perda de oportunidades e preju\u00edzos para as EFPCs e seus participantes. De olho nessa necessidade, novas leis foram criadas<\/a> para garantir a transpar\u00eancia de informa\u00e7\u00f5es.<\/p>\n

Um bom exemplo \u00e9 a Instru\u00e7\u00e3o Previc n\u00ba 32, que disp\u00f5e sobre a necessidade de divulga\u00e7\u00e3o de diversas informa\u00e7\u00f5es essenciais aos participantes e assistidos. Investir no bom atendimento ao participante \u00e9 essencial para que o benef\u00edcio impacte a vida de cada vez mais pessoas.<\/p>\n

Tecnologia como aliada do bom atendimento<\/strong><\/h2>\n

As EFPCs j\u00e1 entenderam a import\u00e2ncia de aderirem \u00e0 transforma\u00e7\u00e3o digital no \u00e2mbito operacional, automatizando diversas tarefas como a pr\u00f3pria gest\u00e3o do benef\u00edcio e das obriga\u00e7\u00f5es legais do setor<\/a>. A tecnologia, no entanto, pode ir al\u00e9m e otimizar tamb\u00e9m o relacionamento com os participantes<\/strong>.<\/p>\n

Muitas entidades ainda n\u00e3o contam com plataformas digitais completas que facilitem o controle financeiro do benefici\u00e1rio<\/strong>, fornecendo informa\u00e7\u00f5es sobre os investimentos, a possibilidade de ampliar ou reduzir as contribui\u00e7\u00f5es, rentabilidade ou servi\u00e7os adicionais ofertados como contrata\u00e7\u00e3o de cr\u00e9dito.<\/p>\n

A otimiza\u00e7\u00e3o da interface com o participante<\/strong> torna a rela\u00e7\u00e3o com as EFPCs mais pr\u00f3xima, clara e transparente, o que impacta positivamente a experi\u00eancia do benefici\u00e1rio e a reputa\u00e7\u00e3o da entidade.<\/p>\n

Atraindo os mais jovens<\/strong><\/h2>\n

Al\u00e9m disso, a digitaliza\u00e7\u00e3o do canal de atendimento<\/strong> tamb\u00e9m \u00e9 \u00fatil para atrair a aten\u00e7\u00e3o dos mais jovens. Com uma comunica\u00e7\u00e3o que dialogue com outras faixas et\u00e1rias, \u00e9 poss\u00edvel engajar mais os jovens que buscam se identificar com as marcas e investir em prop\u00f3sitos.<\/p>\n

A tecnologia pode oferecer uma personaliza\u00e7\u00e3o maior no atendimento, adequando as solu\u00e7\u00f5es ao perfil de cada indiv\u00edduo, o que contribui para uma melhor experi\u00eancia do participante.<\/p>\n

Para isso, \u00e9 indicado contar com o apoio de especialistas em tecnologia para o setor de Previd\u00eancia, de forma a garantir as ferramentas adequadas para aumentar a conex\u00e3o com os atuais participantes e para atrair o interesse de mais pessoas<\/a>.<\/p>\n

Solu\u00e7\u00f5es em atendimento<\/strong><\/h2>\n

Atenta \u00e0s tend\u00eancias do setor, a Sinqia possui solu\u00e7\u00f5es voltadas para otimizar o contato e atendimento ao participante, realizando a intera\u00e7\u00e3o da entidade com o benefici\u00e1rio.<\/p>\n

A su\u00edte de atendimento engloba desde o portal do patrocinador e do participante, at\u00e9 um chatbot para intera\u00e7\u00e3o com os benefici\u00e1rios e central de atendimento. Todos esses itens tamb\u00e9m possuem uma vers\u00e3o mobile.<\/p>\n

Outra solu\u00e7\u00e3o que auxilia na experi\u00eancia do participante com a entidade \u00e9 o onboarding digital, oferecendo agilidade e praticidade \u2013 afinal, \u00e9 isso que os participantes procuram.<\/p>\n

As solu\u00e7\u00f5es da Sinqia auxiliam as EFPCs em seu processo de digitaliza\u00e7\u00e3o, otimizando o atendimento<\/strong> e a rela\u00e7\u00e3o com os participantes, al\u00e9m da conquista de novos benefici\u00e1rios. Para mais informa\u00e7\u00f5es, consulte os nossos especialistas<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Uma das preocupa\u00e7\u00f5es centrais das Entidades Fechadas de Previd\u00eancia Complementar (EFPCs) \u00e9 garantir um bom atendimento e experi\u00eancia a seus participantes. Os benefici\u00e1rios, por sua vez, est\u00e3o cada vez mais exigentes no acesso a informa\u00e7\u00f5es transparentes sobre seus investimentos, assim como solu\u00e7\u00f5es mais \u00e1geis, flex\u00edveis e integradas. O bom atendimento aos participantes \u00e9 essencial para […]<\/p>\n","protected":false},"author":3,"featured_media":45853,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[998],"tags":[350],"class_list":["post-5763","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-e-trends","tag-previdencia"],"yoast_head":"\nComo otimizar o atendimento dos fundos de Previd\u00eancia? - Evertec Trends<\/title>\n<meta name=\"description\" content=\"Os fundos de Previd\u00eancia j\u00e1 entenderam a import\u00e2ncia da transforma\u00e7\u00e3o digital no dia a dia operacional, mas a tecnologia pode ir al\u00e9m e otimizar tamb\u00e9m o atendimento aos participantes. 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